INJURED EMPLOYEE
Thursday, December 18th, 2008Our business takes injury prevention very seriously, and we have worked with outside experts and consultants to minimize the occasion of the filing of an injury report. We regard it as a profit failure if one does get filed, because ultimately it costs our firm revenue and profit. If it is an employee who is the injured person, then that employee is off of work and costing the company money. If it is a customer who is injured, they may not complete the purchase, will have ill will against the company, and may suffer physical hardship. Both may cost additional profit if they decide — for whatever reason– that legal action may be necessary. The ultimate goal is no injured person and no injury reports.
It is the right thing to do to become more compliant in regard to injury prevention for any business today. Many sources exist — some free– on the internet, in books, through government pamphlets and information, and with the expert help of those trained in the industry.
Speaking of industry, if a business is to choose an expert, be sure that the expert is one that has a track record in the industry that your business operates. It does make a difference. Our first choice to advise on injury prevention was a consultant outside our industry, and while some very good recommendations were made, they didn’t comply with the way our company had to operate to remain competitive. It took some shopping and a lot of interviews, but we found the right consultant to help our business.
That’s a major expense, many will say. One that, especially in these hard times, can’t be justified.
The counter is, a business can hardly afford to not seriously look into injury prevention. Not if it wants to survive. Often, injuries and the results that come from them — be it employees off of work, or litigation — result in bottom line stress and, sometimes, business failure.
The consultant hired by our firm broke the business into segments and proceeded to examine each and every aspect of those segments, including interaction with suppliers and customers. There was a type of matrix that the consultant used to gauge to probability of the risk, and then this was cross referenced with the actual statistics produced by the government. Though the government figures were for several years back, the consultant adjusted mathematically for possible error, both positive and negative.
What we found is serious issues in several sectors of our business. Mostly through no fault of our own, we were complicit in the probability that our firm was causing an accident. That is correct. We were innocent in the matter, but innocent can still cost plenty in employee pain, employee days off and in further legal action sometimes. Our business was also negligent in some areas where there was customer exposure.
We set aside a special line in the budget to become more compliant, and we have re-duced the injury report and the injured person to obscurity, thus increasing our profit.